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Job Description
Candidate should have worked as Service Desk/helpdesk/desktop support Engineer.
Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
Solve complex, non-routine problems and determine innovative solutions through cost/benefit analysis.
Skills
Qualifications
- BE / BTech Engineering - Computer Science / IT / AI
- Bachelor of Computer Application (BCA)
- BSc Computer Science