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Job Description
Brief description :
Support the acquisition of new customers by setting up and configuring various customer profiles and available features.
Utilize tools and techniques to give our product and Clients timely and quality service.
Provide input and assist the development and testing teams in performing requirements analysis to improve existing tools for tagging and customer management.
You are expected to be a Subject Matter Expert on our Product line ups.
Root Cause Analysis to be performed on various case studies which would be used for enhancing the client experience of using our product.
Co-ordinate and promote the effective functioning of problem management activities.
Contribute to the planning of application/infrastructure releases and configuration changes.
Provide input to application/infrastructure scalability.
Take ownership on the Support tasks assigned.
Provide input to the implementation, backup and roll-back plans.
Take responsibility for a set of clients, you should ensure that the accuracy of the client setup is maintained and changes to the setup is completed and quality checked.
Follow proper reporting & escalation procedures with deemed necessary.
Preferred skills
Must have excellent written and oral communication skills.
Must have Eye for Details over subject matters. Must be highly organized and meticulous.
Customer Service knowledge.
Should possess good analytical skills.
Highly Motivated.
Qualification:
BCA/Bsc IT /Bsc -Computers Science/B Tech
MSW/MBA/ (Preferred)
Experience:
1-2 Years in Support Activities or related fields.
Skills
Communication skills , Customer Service , Motivating Skill ,
Qualifications
- BSc Computer Science
- Bachelor of Computer Application (BCA)
- BE / BTech Engineering - Computer Science / IT / AI
- MSW
- MBA Sales & Marketing