Job Description

Maintain knowledge and ensure compliance with departmental policies and standard service procedures.

Supervise efficient upkeep of tools through proper usage of equipment and devices.

Analyze all guest requirements and prepare plans resolve customer care related issues and satisfy guests.

Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.

Manage and administer supply of linen cloths and uniforms to staff members for cleaning rooms and other private suits.

Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.

Assist all room service staff members to work properly and provide maximum facilities to guests to outlet.

Monitor all phone calls to room service department to ensure timely resolution for same.

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Skills

Communication skills , Customer Service , Team Handling , Supervising ,

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Qualifications

• Bachelor of Hotel Management (BHM)