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Supervisor / Head waiter

Job Description

  • • Monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/advice/assist according to performance levels.
    • Monitor, communicate and apply standards created by external bodies, and integrate within internal quality systems.
    • Establish and implement necessary communication strategy for the improvement and awareness of quality issues across other departments.
    • Plan and manage departmental activities in accordance with agreed budgets and timescales.
    • Report as necessary on changes in standards( internal and external initiated) and on performance against standards.
    • Liaise with co-operate with hospital quality management.
    • Manage staff according to hospital and company standards( appraisals, discipline, training, development).
    • Liaise with customers and suppliers as necessary.
    • Contribute to executive policy and strategy.
    • Monitor corrective action system.
    • Educate (train) department staff and manager.
    • Play a key role in developing a comprehensive quality program.
    • Support the total quality improvement efforts and assure implementation.
    • Coordinate actions to prevent the occurrence of nonconformities.
    • Maintain customer compliance resolution.

Qualification

  • Bachelor of Hotel Management (BHM)

Interview Venue

  • Ernakulam
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