Job Description

ROLE OF A GROUND CREW

The role of a ground crew demands for dynamism and professionalism. However, one cannot perform all the various duties in airport. Ground crew responsibilities are divided into 2 broad categories.
Inside the airport terminal:

– Checking passengers in for flights
– Re-routing or re-booking passengers whose flights have been cancelled or delayed
– Assisting disabled passengers or those travelling with young children
– Giving passengers up-to-date information on flights
– Assisting passengers with all enquiries, including lost or delayed baggage
– Assisting staff in carrying out security checks as and when the situation arises
– Delivering high levels of customer service to passengers and those travelling through the airport

Outside the airport terminal:

– Handling all the loading and uploading of passenger bags from the aircraft
– Helping direct passengers on to and off the aircraft
– Directing landed aircraft to taxi spots
– Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft

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Skills

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Qualifications