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Job Description
Urgent requirement for Guest Relation Executive in Chennnai.
1. To greet personal and telephone callers according to the existing Service Standards and find out the nature of their enquiry.
2. To provide relevant information to clients or refer them to appropriate departments within the centre.
3. To schedule/reschedule appointments for clients after referring to appointment planner and coordinating with respective experts at the centre.
4. To reconfirm appointments or make reminder calls to clients who have specifically requested for a particular service.
5. To professionally man the welcome area and offer assistance to clients-in-waiting as per the existing Standard Operating Procedures
6. To assist in the promotion of products and give information on prices and relevant details to customers.
7. To receive the customer's payment in cash, through cheque or credit card payment, record these payments in the software, and provide change to customers accordingly.
8. Cash checking in co-ordination with the Centre Head To ensure systematic cash handling and maintenance of cash register . To keep records of amounts received and paid, and regularly check the cash balance against this record.
9. To receive all stocks and issue the same - Judiciously manage stock levels and accordingly assist in planning the foresight along with the Centre Head / Slimming Head & Beauty Head.
10. To maintain stock records and prepare inventories.
11. To be responsible for, and check supply invoices against purchase orders. To prepare reports on adjustments to inventories, spoilt or damaged stock and changes in stock location.
12. Role in ERP Records the data on Inquiry - Follow Up / Corporate Event based data / Client Creation - RBS & Retail , generation of service slip for RBS, changes in service slip and billing, generation of retail sale invoice , entry of package booking and invoice.
13. To generate and update client records or other records as desired from time to time.
Skills
Administration Work , Managing skills , Front Office Executive ,
Qualifications
- Graduates
- Post Graduates