Job Description

For the post of Senior Front Office Assistant
Experience: Atleast 1 Year Experience in Front office
Knowledge & Skills: Knowledge of Reservation and IDS Software
Job Profile:
• To greet the guest and identify his specific reservation
• To register the guest, ensuring that the necessary details are obtained, i.e. name in full, address, whether company or a private booking, special rate, allowances, VIP, charge details, nationality, passport number, etc
• To greet the guest and identify his specific reservation
• To allocate room according to reservations list, ensuring that this is what the guest has booked, both in terms of the room itself and the rate to be paid
• To issue the key card
• To liaise or alert the bell boy so that the guest luggage is taken to his room and key issued
• To update occupancy list, giving copies to bell boy and telephone operator
• To ensure that all departments, particularly restaurants, are notified of the tariff entitlements
• To complete office bulletin book
• To assist in check-in of groups
• To keep an update of reference materials and files within the section
• To receive guest complaint in a professional manner and report them to the Duty Manager/ FOM
• To provide comprehensive guest services including information on hotel facilities, sightseeing, other locality information, airline bookings, car bookings etc
Salary: INR 10,000/- p.m.
Job location : salt lake sec v
Thanks & Regard
FROM
IDEAL CAREER ZONE
Better to visit office
Call: 9331205133// 8777211016
Visiting hours: (11 to 6 pm)
128/12A , Bidhan Sarani Shyambazar Metro Gate No -1
Ghandhi Market Behind Sajjay Niketan Showroom
Kolkata – 700004

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Skills

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Qualifications

• Others
• Tourism Management / Hotel Management