Name YEFNA E T
Location Kozhikode / Calicut
Exp 10.1 Yrs
Professional over all 10 year experience
In quest for challenging domestic or international assignment in Sales Support / Client Relationship
Management / Public Relations with an organization of repute preferably in Real Estate / Retail /
Hospitality / Education industry
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Customer Relationship Officer / Executive
HiLITE Builders Pvt Ltd
Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Identify and assess customersâ€™ needs to achieve satisfaction. Monitor relationships with existing customers through CRM systems. Working closely with all departments to ensure the CRM works effectively for all aspects of the company. Overseeing direct communications with customers through the CRM.
Customer Relation Executive
Lifestyle Builders and Developer Pvt Ltd
Industry : customer relation executive
Making sure the customer database is correctly segmented. Coming up with creative ideas, preparing proposals and work status report of the ongoing projects. Working closely with the sales and marketing team to provide guidance on how to maximise current and prospective relationships through the use of the CRM. Analysis of the current CRM and ensuring itâ€™s fit for purpose and the goals of the organisation. Making sure the CRM is customer focussed and working to maximize its effectiveness for sales. Build sustainable relationships and trust with customer accounts through open and interactive communication. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Provide accurate, valid and complete information by using the right methods/tools.
Orchard Holiday Resort
Industry : Co ordinator
Handling Administration activities & maintaining of financial records. Promoting and marketing the business. Updating and scheduling the bookings. Maintaining statistical and financial records. Taken care of Customer Relations department activities & managed a team who dealt with customer queries.
G - Tec Computer Education Centre
Industry : Teaching
Organised, maintained and managed students & class rooms. Developed and implemented lesson plans & activities. Conducted class room trainings. Successfully created a lively atmosphere among the students, with timely upgradation in the curriculum and innovative teaching techniques.
Bachelor of Business Administration (BBA)
with 60 grade/mark