Customer Relationship Officer / Executive

HiLITE Builders Pvt Ltd

Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Identify and assess customers’ needs to achieve satisfaction.
Monitor relationships with existing customers through CRM systems.
Working closely with all departments to ensure the CRM works effectively for all aspects of the company.
Overseeing direct communications with customers through the CRM.

Customer Relation Executive

Lifestyle Builders and Developer Pvt Ltd

Industry : customer relation executive

Making sure the customer database is correctly segmented.
Coming up with creative ideas, preparing proposals and work status report of the ongoing projects.
Working closely with the sales and marketing team to provide guidance on how to maximise current and prospective relationships through the use of the CRM.
Analysis of the current CRM and ensuring it’s fit for purpose and the goals of the organisation.
Making sure the CRM is customer focussed and working to maximize its effectiveness for sales.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Provide accurate, valid and complete information by using the right methods/tools.

Business coordinator

Orchard Holiday Resort

Industry : Co ordinator

Handling Administration activities & maintaining of financial records. Promoting and marketing the business. Updating and scheduling the bookings.
Maintaining statistical and financial records. Taken care of Customer Relations department activities & managed a team who dealt with customer queries.

Faculty

G - Tec Computer Education Centre

Industry : Teaching

Organised, maintained and managed students & class rooms. Developed and implemented lesson plans & activities. Conducted class room trainings.
Successfully created a lively atmosphere among the students, with timely upgradation in the curriculum and innovative teaching techniques.

Bachelor of Business Administration (BBA)

Madras University

with 60 grade/mark