Job Description

need strong empathetic and interpersonal skills
Computer skills – use of such programs as Microsoft Word and Outlook is important for customer relationship managers, as they often correspond with clients and customers via email or written documentation
Product/service knowledge – from common issues to upgrades, a customer relationship manager must consistently keep up with changes and other details about the products and services offered by their company
Communication skills – perhaps the most crucial skills for customer relationship managers are speaking, writing, and listening so they can hear customers’ suggestions and complaints and respond accordingly
Customer service – customer relationship managers must continually be cognizant of the needs of their customers and apply methods for ensuring total customer satisfaction and problem resolution
Team collaboration – sometimes it takes a village to build a long-lasting relationship with customers, so these managers must work with executives, salespeople, and other customer service personnel to maintain a healthy relationship with customers

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Skills

Human Resources , Manpower , Customer Service , Customer Handling , Customer Handling ,

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Qualifications

• Any Degree