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Job Description
Manage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service
Ensure that a full understanding of the client's needs are obtained and used as a key driver to the matching of carers
Ensure matching of carers to clients to match the needs of the client and arrangement of introductions
Understand and deliver your KPI's and SLA's specifics
Ensure that there is accurate handover to your CRE colleagues as required, maintaining a seamless transition so service delivery remains efficient and streamlined
Maximise on every opportunity ensuring the client/carer receives outstanding service
Ensure all system records are up to date and accurate
Partner with the Worldwide Customer Experience leadership team to set the Executive and Customer Relations strategy
Get escalated customers back into their games fast with 90+ rated customer satisfaction
Job location : Kaloor
Salary can be negotiable over experience
Skills
Communication skills , Communication & Correspondence , Customer Service , Customer Relations , Customer Handling ,
Qualifications
- Any Degree