Job Description

Job Description
What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?

It's what we do at Practo.

Practo is made up of people from diverse backgrounds, united by our mission to help people around the world live healthier, longer lives by simplifying ways to be healthy. Our culture revolves around first principles thinking that leads to daring ideas and we have the freedom and opportunity to turn these ideas into reality. We are dedicated to improving healthcare access for everyone and leaving the world better than we found it.



Customer Support Executive

Job Description

To actively call the doctors/practices to confirm their availability for the booked appointment. No. of calls per day ~300
Guiding the providers to mark leave/block calendar in future.
Fast actions and timely follow-up on each appointments.
Ensure complete documentation of all activities undertaken with respect to the call log.
Adhere to the Process defined on both Operations and Quality legend.
Ability to timely Escalation (Approach to handle issue to understand when to escalate & what will be handled by themselves), attention to detail, ability to research and able to arrive at solution and also challenges the process and come up with different alternatives.
Should be comfortable with rotational shifts and week offs.

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Skills

Customer Service , Customer Relations , Customer Handling ,

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Qualifications

• Graduates