Job Description

Urgent requirement for Inside Sales Engineer in Ernakulam.

Roles and Responsibilities:

Attending/initiating initial sales calls and determining the customers business requirements.
Ability to create a good level of rapport with the customers by replying to their queries in a timely fashion.
Ability to continue the research on the customer issues to avoid future occurrences.
Provide prompt and accurate feedback to the customers.
Maintaining a clear record of prospective customers and a thorough understanding on competitors and industry trends in order to identify new marketing opportunities.
Take ownership of customer issues reported and see problems through to resolution.
Should be loyal and should always act as a first point of contact to the customers.
Regular Follow up with the Customers to convert them to a happy paying customers and ensure they are happy through out the journey.
Skills:

Beginners or Proven working experience of 0-3 years in enterprise technical support, IT support or as a technical engineer.
Ability to communicate technical information, both verbal and written to business Customers.
Strong customer service and technical troubleshooting skills.
Comfortable with phone and remote support for offsite/remote users
Ability to organize and manage multiple priorities
Excellent critical thinking
Organization and follow-up
Demonstrate effective problem-solving skills
Strong documentation skills
Excellent customer-facing skills
Strong Leadership, time/account management and organisational skills
Good To Have:

iPhone and android technical troubleshooting knowledge
Windows 7/8/10, Mac OS X, technical troubleshooting Skills.
Cloud service knowledge (Hosted Exchange/Office365/GSuite)
Working knowledge of Active Directory.
Networking (switches, firewalls, modems, wireless, TCP/IP, DNS, routing, subnetting) knowledge
Helpdesk ticketing system experience.
Remote monitoring and management (RMM) experience.
Hands on in tools CRM such as Salesforce/Zendesk/HubSpot.
Benefits:

Medical Insurance
Direct Salaried Position.
Friendly and Startup Atmosphere.
A lot of room for Growth.
Fully Stocked kitchen.


Requirements

Job Requirements:



Should be a permanent resident of Manchester / Should be a resident qualified to work in United States without any additional Visa.
Ready to travel onsite(any where in the world) and attend meetings/tech shows / Product training.

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Skills

Sales Planning , Engineering ,

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Qualifications

• Graduates
• Post Graduates