Job Description

JOB REQUIREMENTS:
Key Accountabilities
Provide exceptional customer support via the ticketing system and phone
Detect events in a timely manner using monitoring tools
Mitigates DDoS attacks to protect customer and shared infrastructure
Document planned and unplanned network events in appropriate tracking and turnover systems
Troubleshoot and resolve network events and create event documentation accordingly
Take ownership of level-appropriate customer requests and issues and engineer escalations, seeing them through to resolution
Escalate support requests to other teams and communicate with Incident Management as appropriate
Escalate to vendors and follow up as needed to ensure problem resolution
Adhere to Change Management and Maintenance policy and process
Participate and provide input to Root Cause Analysis
Take ownership of projects self-identified or assigned and ensure proper and complete documentation and resolution
Review, assist in defining, and propose new policy and process standards
Key Performance Indicators
Ticket Contribution and Phone Availability: Provide correct and helpful expertise to resolve issues, maintaining high ticket evaluations results
High level of first pass yield and success on written, quality checked, tested, and executed maintenances
Prompt and correct responses to network events
Maintain proficiency in troubleshooting, tools, and technologies

PERSON SPECIFICATION:
The Network Operations Network Engineer III has an advanced to expert aptitude with:
All supported network platforms (Cisco 2900, 3500, 3700, 4900, 6500, ASR1k, ASR9k, Nexus 3k, Nexus 6k, Nexus 7k, Arista 7000, etc…)
All supported Layer 2 and 3 protocols and features (STP, HSRP, VLANs, CDP, port-channels, OSPF, BGP, MPLS, DWDM, etc…)
Monitoring systems (Arbor, Zenoss, Syslog, SolarWinds, WhatsUp Gold, etc…)

WHATSAPP YOUR CV ON (+9I-72-52-88-87-95 ) HR TEAM

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Skills

Wireless Networking , Networking , Hardware & Networking , Engineering ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI