Job Description

Urgent Requirement for Product Support Engineer in Trivandrum .


Experience: 2+ years

Location: Trivandrum

Qualification: B.Sc/M.Sc Computer Science/ Diploma/ BCA/MCA B.Tech



Skills Required:

Strong Analytical & Communications Skills
Good Documentation skills
Willingness to learn, innovate and take initiative
Quick learner of new business functions
Knowledge in SQL Server and SQL Queries
Preference to candidates with Experience in Retail domain


Responsibilities:

Analyze and resolve customer concerns and problems, diagnose the root cause, and document interactions.
Provide on-call and ongoing troubleshooting, technical, and product advice and suggestions.
Support remote and local upgrades, installations, and maintenance.
Conduct trainings and create documentation for other support engineers, users, and other audiences.
Taking ownership of customer issues reported and solving the problem within the SLA time frame set.
Troubleshooting and identifying solutions to resolve application issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers.
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Work closely with technical teams to enhance the quality of existing products.
Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities.
Provide product trainings to customers.

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Skills

SQL ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI