Service Advisor

Service Advisor Click here to know company Kozhikode / Calicut

Job Description

Build strong relationships with their customers so that they can give in-depth advice on what is best for them with regards to repairs, cleaning, maintenance, warranty, body work, insurance and more - everything needed to care for the vehicle.
Proficiency with industry-specific software. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management.
Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up
Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car
Manage and oversee the dealership’s workflow and schedule
Call customers to advise them about service changes or car pick-up times
Maintain positive customer relationships to ensure repeat business
Proven work experience as a Service Advisor or similar role
A strong understanding of automotive technology and the automotive industry
Proficiency with industry-specific software
Excellent customer service, interpersonal and communication expertise
Strong organizational, decision-making and problem-solving skills
Relevant training and/or certifications as a Service Advisor


Work location : Calicut

Salary can be negotiable over experience

Incentives upto 20000


Skills

Communication & Correspondence , Communication skills , Customer Handling , Customer Relations , Customer Service ,


Qualifications

  • ANY BTECH GRADUATION
  • Any Degree

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