Job Description

Maintain a positive attitude while leading a team of 12 or more service Associate's in an efficient and productive manner
Anticipate service associate needs using proper leadership techniques and proven problem-solving methods
Have a full working knowledge of the service associate handbook to respond to every customer and service associate inquiry
Manage all external service providers and review yearly contracts as needed to be able to maximize profitability
Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions
Understand how to make changes to the company knowledge base to anticipate the needs of your team
Develop a standard operating procedure handbook and a marketable service catalog for customers
Monitor time cards and maintain fair schedules while tracking the calendar for holidays and emergency changes

Work locations : tirur pookayil, valanchery, parappanangadi, areekode

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Skills

Service Helper , Service Advisors , Service Marketing ,

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Qualifications

• Any Degree