Job Description

Brief description :

Application support & troubleshooting.
Act as the initial point of contact for all system related concerns from clients (L1 Support).
Attend in-person meetings with clients to analyse & diagnose software related issues.
Preparing reports on the project progress to steering committees.
Conduct software training programs for the customer.
Assist project management team in creating training materials.
Organize and file documentation related to the project.
Maintain a working log detailing all support activities.
Properly escalate unresolved issues to appropriate internal teams etc.
Preferred skills

Excellent written and verbal communication skills in English Language. (Preference for candidates who also has proficiency in Hindi/Kannada)
Good Training Skills
Ability to learn IT, E-governance applications, Implementation, Impart user training etc.
Interpersonal skills'
Customer orientation skill
Domain expertise in the banking sector.
Eligibility:

B.E/B.Tech/MCA with 1-3 years experience in IT software support.
Willingness to travel across India
Willingness to relocate to any place in India

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Skills

PHP , JSON , WEB SERVICE , HTML , IT Software , front end development , CSS , Smarty , Angular JS , C Sharp , MySQL , Node JS , WebsiteDevelopment , Core PHP ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI
• Master of Computer Application (MCA)
• BSc Computer Science