Job Description

0-2 years experience in a Customer Support role
Experience communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
A high competency with communicating internally and externally
Proficient problem solver and troubleshooter
Leverages customer feedback to identify and drive improvements in our customer interfaces
Strong experience interacting and collaborating with other departments while searching for the solutions our customers need
Experience and interest in working cross functionally with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
Demonstrated desire to understand customer trends, and document and report those trends to continue to improve our support process
Proven advanced time management skills, with the ability to work well under pressure, and are proficient at developing workflows to remain efficient at tasks while still following standard processes and procedures
Ability to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency
What?

As a Technical Support Engineer, you will:

WEAR THE CUSTOMER'S SHOES: Help our customers to use our Console interface and helping them with questions related to their account configurations, billing issues, ensuring that they are able to understand and get the most out of their Twilio experience
Using your strong diplomatic skills to address customer issues and provide feedback
RUTHLESSLY PRIORITIZE: Prioritize customer interactions to expedite urgent customer needs
BE INCLUSIVE: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible defects
WRITE IT DOWN: Spend time reviewing and contributing to our internal knowledge bases to stay up on industry shifts and standards
Work to surface and document customer pain points to assist in process improvement

WHATSAPP YOUR CV ON (+9I-72-52-88-87-92 )HR TEAM

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Skills

Customer Service , Customer Relations ,

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Qualifications

• X Std SSLC (Secondary)