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Job Description
Responsibilities:
• Create and update online support tips, directions, tutorials, and documentation.
• Support users with the overall functionality of the Application.
• Assist with training of students related to digital tools and practices.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking to customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Providing support in the form of procedural documentation.
• Testing and evaluating new technologies.
Skills
Communication skills ,
Qualifications
- Degree