Job Description

Dear Candidate,

• Answer telephone calls and direct calls to the concerned team or department to ensure that customer queries are dealt with in an efficient manner.


• Inform customers of essential travel information, such as travel times, passport/visa requirements, health and insurance requirements, check-in arrangements and baggage allowance.


• Organise displays of promotional material in a manner that would appeal to a wide range of clients.


• Handle customer orders and payments in a timely and professional manner to ensure customer satisfaction and repeat business.


• Undertake general office administration and update fares on the system as and when this is necessary.


• Make airline ticket reservations and issue tickets to clients in accordance with the company policy, taking into consideration the clients requirements.


• Continue to learn and develop on the job through self-education, job shadowing and industry research.


• Carry out any additional responsibilities assigned by the management from time to time.

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Skills

Travel Agent Activities ,

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Qualifications

• Secondary / Higher Secondary
• Any Degree