Job Description

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

Practice good customer relations and attend to customer complaints and queries satisfactorily

Ensure the Outlet is set-up for service and supervise for a smooth operation

Direct and supervise the service team to ensure that all duties are performed as per standards

Ensure that all employees have received adequate training to perform their duties

Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available

Ensure minimum wastage, breakage and spoilage

Actively use up selling techniques bye exceeding guest expectations and to increase revenue.

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Skills

Communication skills , F & B Service ,

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Qualifications

• Bachelor of Hotel Management (BHM)