Job Description

Urgent Requirement for Guest Relationship Manager in Cochin.

ï‚· To plan and carry out Direct Sales Activities, Member Management and Reporting so as to develop and maintain sales levels of the Program as per agreed Business Plans and Policies of the Company. Supervising Tele calling/ Direct Sales to persuading Customers to become Members as per approved scripts and objections.
ï‚· Coaching, Motivating and Retaining Staff and ensuring fair Bonus, Reward and Incentive Schemes and ensuring a fair allocation of renewals as per Policy.
ï‚· Reviewing performance of Staff, identifying training needs and planning training sessions.
ï‚· Handling most complex customer complaints and queries. Maintaining follow up procedures.
ï‚· Responsible for ensuring transparency and ongoing communication / meetings with the Client and the Superiors. Escalating issues to senior management and client when required in a timely man.
ï‚· Communicate with walk-in customers & sell the membership.
Experience- Minimum 4 years in hard-core sales
Work locations- Kochi
Salary- Upto 30k +Incentives

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Skills

Managing skills , Guest Relationship Manager , Guest Relation , Guest Relation ,

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Qualifications

• Graduates
• Post Graduates