Job Description

Urgent Requirement for Project Management Associate in Info Park .

• Dealing with international clients(night shift).
• Deliver service and support to end-users.
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
• Research required information using available resources.
• Follow standard processes and procedures.
• Identify and escalate priority issues per Client specifications.
• Redirect problems to appropriate resource.
• Accurately process and record call transactions using a computer and designated tracking software.
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business.
• Organize ideas and communicate oral messages appropriate to listeners and situations.
• Follow up and make scheduled call backs to customers where necessary.
• Stay current with system information, changes and updates.

Skill and Knowledge Required:

• Should be fluent in English.
• A thorough knowledge of operating systems.
• Excellent problem-solving skills.
• The ability to prioritize, work under pressure and meet deadlines.
• Logical thinker.
• The ability to explain problems and solutions clearly to non-technical users.
• Good analytical and problem solving skills.
• Good interpersonal and customer care skills.
• Good accurate records keeping.
• Multi-tasking capabilities.

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Skills

Project Management , Project Coordinator , Project Execution , Communication skills ,

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Qualifications

• Graduates
• Post Graduates