Job Description

Role and Responsibilities

Manage content requirements–production and content needs across teams
Gain deep understanding of Hexnode products and their applications to capture product information into simple, accurate, and concise documentation intended for a global audience.
Maintain and update technical documentation repository as well as document content updates for product, apps and related tools.
Refine and polish in-house generated specs and generate accurate documentation for customer-facing formal deliveries.
Ensure documentation is technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability
Define the voice, tone and standards for our company as represented across documentation, tutorials and knowledgebase.
Maintain the taxonomy, information architecture, and content mapping schemas used for structuring and filtering content in the knowledge base
Provide ongoing qualitative and quantitative measurements of content scope, effectiveness, and usage, especially for user search metrics
Collaborate with Product and Engineering to monitor updates for changes and deprecations, ensuring all documentation is up-to-date for all end users
Requirements.


Skills we appreciate :

Excellent written and verbal skills
The ability to embrace ambiguity and exercise editorial judgement
The ability to work independently in a dynamic environment
Strong attention to detail and able to write in explanatory and procedural styles for multiple audiences
Expertise in prioritization, multi-tasking and time-management
Ability to rely on professional discretion to achieve goals
Skilled in Process mapping, analysis and improvement and documentation
The ability to synthesize complex processes into simple and engaging language
Experience in the customer solutions industry or in a role with a very strong customer focus
Experience working in an organization with a global customer base

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Skills

Content Writing , Communication skills ,

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Qualifications

• Graduates
• Post Graduates