Job Description

• 5+ years of experience as an Application/Production Support Analyst or similar role.
• Experience in a Windows based 24/7 environment including 1st/2nd line support
• Experience in writing and using transact-SQL queries
• Experience in an low latency, high volume application support role, administering, configuring & maintaining some of the following multi-tier environment:
o OpsView (Nagios)
o MS SQL/Windows
o XML
o Splunk
o Scripting/coding experience in Python or Powershell.XC

• A logical approach and ability to think outside the box when problem solving and the flexibility to work in a fast changing 24/7 operational support environment
• Bachelor’s degree in Information Systems, Computer Science or equivalent technical discipline.
• Ability to deal with both technical and non-technical staff and all levels of management
• Excellent organisational, interpersonal skills
• A great communicator
Desirable
• Proven experience with several of the following
o Oracle
o .NET
o Firewalls
o Internet security
o SOAP
o HTML
o Java Frameworks
o IIS Server knowledge
• Experience in the financial sector, ideally involving payment processing
• Experience of working in a high pressure environment where system functionality has a direct effect on the bottom line.
• Understanding of transaction processing systems, preferably with some exposure to electronic point of sale and ATMs
• Knowledge of ITIL (the IT Infrastructure Library) for service management

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Skills

Production support , SQL , XML , HTML , Java ,

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Qualifications

• BE / BTech Engineering - Computer Science / IT / AI
• Bachelor of Computer Application (BCA)
• Master of Computer Application (MCA)