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TELECALLER

  • 0 - 5 Yrs
  • Ernakulam / Kochi / Cochin
  • Telecalling, Telecaller / BPO, Telemarketing,
  • 10000-15000 INR
  • Posted on : 05-02-19

Job Description

  • Primary Responsibilities:
    • The Tele callers should attain a minimum of 180 productive calls per day
    • Tele callers should convert those calls and make our Sales executives to visit them
    • The Tele callers should make sure that the customer which they pitch should be a valuable customer who has more than 1 core turn over
    • Minimum of 2 visit calls the Tele callers should achieve daily
    • If there are any follow-ups from the customer side then it should be noted down in the dairy and it should be followed up correctly
    • On each and every call they make the Tele callers should ask the customer for reference and try to make them spread word of mouth about our company
    • After the customers information are provided to the Sales executives then Tele caller should follow up till the file is been collected and processed
    • There is a data base of the existing customer and it should be followed-up regularly by the Tele callers
    • Each and every day the Tele callers should enter the details of the calls made to the customer, how many attended, how many got converted in the productivity note
    Requirements
    • Proven experience as telesales representative or other sales/customer service role
    • Proven track record of successfully meeting sales quota preferably over the phone
    • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
    • Ability to learn about products and services and describe/explain them to prospects
    • Excellent knowledge of Tamil & English- Mandatory. Hindi, Telugu & Malayalam –Optional.
    • Excellent communication and interpersonal skills
    • Cool-tempered and able to handle rejection
    • Outstanding negotiation skills with the ability to resolve issues and address complaints
    • High school diploma; BSc/BA will be a plus

Qualification

  • XII Std./Plus Two (Higher Secondary)
  • Bachelor of Computer Application (BCA)
  • bsc
  • Any Degree
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