Job Description

Always greet guests in a friendly and professional manner according to Hotel Elan’s standards
- Engage each guest as a unique individual and listen attentively to their requests
- Perform accurate check-ins and check-outs of guests daily
- Answer the telephone in a timely and professional manner
- Make reservations over the phone and in person
- Run daily reports to check reservations for accuracy and identify any special requests
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end
of shift
- Anticipate and address guest’s service needs
- Listen to guest’s complaints or concerns and resolve their issue in a timely manner
- Promote a safe working environment
- Learn and adhere to all fire and emergency procedures, including procedures for handling of the
fire panel, ensuring guest safety and participate in an evacuation if necessary
- Practice safe working habits, including bending and lifting appropriately to avoid injury,
reporting hazards, appropriate use of cleaning chemicals and working to minimize tripping
hazards
- Comply with the Hotel Elan Policies, Procedures and Code of Ethics
- Performs any additional tasks which are assigned by management

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Skills

Communication skills , Pleasing Personality ,

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Qualifications

• Tourism Management / Hotel Management
• Bachelor of Hotel Management (BHM)
• Diploma / Degree in Hotel Management
• Diploma in Hotel Management and Catering Technology