Job Description

We are looking for enthusiastic and customer-focused Call Center Staff to handle inbound and/or outbound calls. The role involves assisting customers, resolving queries, and providing accurate information while maintaining high service standards.

Key Responsibilities:
Handle inbound and outbound customer calls professionally
Respond to customer inquiries, complaints, and requests
Provide accurate information about products, services, or processes
Maintain customer records and update databases regularly
Follow communication scripts and company guidelines
Achieve daily and monthly call and performance targets
Escalate complex issues to supervisors when necessary
Ensure customer satisfaction and positive call experience
Maintain confidentiality of customer information

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Skills

Customer Relations , Communication skills , Tele calling ,

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Qualifications

• ANY DIPLOMA
• Degree