Job Description

Job Description

1. The job entails engaging with UK customers, answer calls and reply to emails providing the requested information to customers

2. Conduct professional telephone conversations to service existing customers in a high call volume environment

3. Problem-solve and use time effectively to multitask and prioritize work

4. Gain customer trust and respect by establishing and maintaining effective relationships

5. Keep records of customer interactions enquiries, complaints, and comments, as well as actions taken by the CS Agent

6. Follow up with the concerned departments to ensure that customer query is resolved.

7. If required raise a complaint about unresolved customer grievances or refer them to the designated departments for further investigation

8. It is a fast-paced environment and the candidate should be flexible to handle the changes and multitask if required

Work well with others in a team setting
Competencies and Skills Required

Excellent interpersonal & communications skills (verbal and written)
Candidate should possess good listening skills and the ability to offer a correct resolution
Committed to offering a First Call Resolution to customers
Good interpersonal skills
Ability to handle the pressure
Be responsible and follow up with customers
Have good analytical and logical skills
Have a positive attitude and the ability to accept feedback from Supervisors

Customer Service Representative Requirements:

· HSSC /Graduation degree or equivalent.

· Comfortable using MS-Office.

· Experience working with customer support.

Job Type: Full-time

Experience:

sales: 0-2 year (Preferred)
Customer Service: 0-2 years (Required)
total work: 0-2 years (Preferred)
Education:

Bachelor's (Preferred)

WHATSAPP YOUR CV ON +91-72-528-887-94 HR TEAM

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Skills

Human Resources , IT Recruitment , Recruitment , IT/ITES Recruiter , Sales Recruiter , SAP HR ,

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Qualifications

• Bachelor of Education (BEd)