Job Description

? Should be able to handle written communication with the student/teacher
? Responsible for Customer Satisfaction during the entire conversation
? Responsible for building relationships with the students and teachers to ensure end-to-end resolution is provided at one go
? Voice / Chat will be accountable for Real-Time resolution
? An email will be responsible for the adequately documented resolution
? Should be open to work in rotational shifts

Skill Required:
? Minimum of 1 year’s experience within a contact centre environment.
? Experience in customer services with customers/clients.
? Strong Operations background in any of these industries – Ed-Tech, E-Commerce/Start-up, BPO/ITES, Telecom/ E-learning.
? Excellent communication skills (verbal & written)
? LoB Specific experience will be an advantage (Email/Chat/Voice)
? Technical Qualification will be added advantage

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Skills

Customer Relations , Customer Service ,

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Qualifications

• any PG DEGREE
• Any Degree