Job Description

A Front Office Executive is crucial in ensuring smooth operations at the front desk and creating a positive first impression for clients and visitors.

Job Responsibilities:

• Reception and Client Interaction
Greet clients, visitors, and guests as they arrive, creating a welcoming and professional atmosphere.
Handle inquiries and provide information about services or direct individuals to the appropriate personnel.
• Administrative Support
Answer, screen, and forward incoming phone calls; manage emails and correspondence.
Maintain office security by managing visitor logs, issuing badges, and monitoring access.
• Appointment and Meeting Coordination
Schedule and manage appointments, meetings, and conference room reservations.
Coordinate meeting setup, arrange catering or other resources, and ensure everything is ready for internal and external meetings.
• Document Management and Record-Keeping
Maintain organized records, update databases, and manage filing systems for easy access to information.
Prepare and distribute reports, documents, and other communication materials as needed.
• Customer Service
Act as the first point of contact for inquiries and feedback, addressing complaints and resolving issues to ensure client satisfaction.
Coordinate with internal departments for effective resolution of client concerns.
• Office Supplies and Facility Management
Oversee the inventory of office supplies and place orders when necessary.
Ensure that the front office area is clean, well-organized, and presentable at all times.
• Coordination with Other Departments
Work closely with HR, IT, and facility management teams to support onboarding, technical issues, and office maintenance.

Requirements:
Bachelor’s degree in Business Administration, Hospitality, or a related field.
1-3 years of experience in a front office, reception, or customer service role.
Excellent communication and interpersonal skills, with a customer-oriented approach.
Excellent English language skills both speaking and writing are mandatory.
Proficiency in Microsoft Office Suite and familiarity with office management software.
Strong organizational and multitasking abilities, with an eye for detail.

Skills:
Effective communication and active listening.
Professional demeanor and ability to handle sensitive information discreetly.
Problem-solving abilities and adaptability.

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Skills

Client Relationship , Administration Work , Document management , Communication skills , Front Office Management , Customer Service , Problem Solving , Adaptability ,

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Qualifications

• GRADUATION IN TOURISM AND HOSPITALITY
• Bachelor of Business Administration (BBA)