Job Description

Responsibilities:
-Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
-Train, supervise and support office staff, including receptionists, security guards and call center agents
-Schedule shifts
-Ensure timely and accurate customer service
-Handle complaints and specific customers requests
-Troubleshoot emergencies
-Monitor stock and order office supplies
-Ensure proper mail distribution
-Prepare and monitor office budget
-Keep updated records of office expenses and costs
-Ensure company’s policies and security requirements are met

Requirements and skills:
-Proven work experience as a Front desk manager or Reception manager
-Hands on experience with office machines (e.g. fax machines and printers)
-Thorough knowledge of customer service, office management and basic bookkeeping procedures
-Proficiency in English (oral and written)
-Solid knowledge of MS Office, particularly Excel and Word
-Excellent communication and people skills
-Good organizational and multitasking abilities
-Problem-solving skills
-High School diploma; additional certification is a plus

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Skills

Motivating Skill , Demonstration/Presentation , Document Administration , Computer Knowledge , Planning and Organising , Office Management , Customer Relations , Customer Service , Front Office Management ,

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Qualifications

• Diploma or Degree