Job Description

ROLES AND RESPONSIBILITIES

Always greet and welcome guests promptly in a warm and friendly manner.
Always thank and give fond farewell to guests conveying anticipation for their next visit.
Assist guest while seating.
Ensure guest are serviced within specified time.
Has a good knowledge of menuand presentation standards.
Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
Able to anticipate any unexpected guest need and reacts promptly and tactfully.
Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
Settables according to type of event and service standards.
Communicatewith the kitchen regarding any menu questions, the length of wait and product availability.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Responsible for clearing, collecting and returning food and beverage items to proper area.
Present accurate final bill to guest and process payment.
Work with fellow staffs and manager to ensure that the restaurant achieves its full potential.
Requirements and skills


Good command in both spoken and written English.
Should have pleasing personality.
Excellent guest service skill.
Good knowledge of food and beverage service.

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Skills

Customer Relations , Customer Service , Customer Handling ,

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Qualifications

• Tourism Management / Hotel Management
• Any Degree