Job Description

Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. In depth Functional knowledge of the application(s) supported and inter dependencies.

- Production L2 support – User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.

– Monitor Specialist – Monitors Dynatrace Azure Events. Initial research on any alert

-Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution.

-Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query MS SQL Server db).

-Executes automated and manual smoke tests following maintenance and outage recovery periods

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Skills

L2 Server Engineer , Tech Support , TCP/IP , Networking , Linux , ACCESS CONTROL SYSTEM , Network Technicians , Engineering ,

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Qualifications

• Graduates