Job Description

Responsibilities

Take ownership of customer issues and see problems through to resolution
Research, diagnose and identify solutions to resolve customer issues
Follow standard procedures of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Document knowledge in the form of knowledge base tech notes and articles
Follow the SLA for issues with respect to the severity.
Provide technical support to students in a highly professional manner
Resolve support tickets
Host technical presentations and demos for customers
Work on model problems, programs, and simulations
Qualifications

B.E./B.Tech & M.Tech (Mechanical Engg)/equivalent.
Freshers/0-2yrs of experience in the CAE
Tools: Hypermesh or ANSA
Proven working experience in enterprise technical support or as a technical engineer
In-depth knowledge of Mechanical engineering courses.
Strong problem-solving skills
Excellent client-facing skills
Excellent written and verbal communication skills
Key Skills:

Passionate about changing the way millions of Engg grads learn globally
Super energetic and driven to spread better learning
A strong believer that good Education can create an everlasting impact
Someone who has strong communication skills and can persevere
Interested in speaking to, counseling, and guiding students
Driven by the idea of helping children become lifelong learners

Job Type: Full-time

Education:

Bachelor's (Preferred)

WHATSAPP YOUR CV ON +91-76-175-733-20 HR TEAM

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Skills

Production Line , Maintenance services , Post Production , Manufacturing , Mechanical Engineer - Production and Quality ,

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Qualifications

• BE / BTech Engineering - Mechanical