Job Description

JD Network Security Engineer II
Day Shift Time: 09:30am to 6:30 pm IST (Wed-Sun)- 5 days working

Job Responsibilities

1. Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing
2. Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls
3. DNS Management.
4. Palo Alto Cloud firewall. Perform incident management identification, assist in managing and escalation.
5. Ensure adherence to customer & SLA commitments
6. Monitor ticket response times and take appropriate actions to ensure team response time targets are met.
7. Maintain the health of the network and respond to issues detected. Escalate to VIAC staff accordingly.
8. Routine technical troubleshooting across the network/network security space; participate in incident calls.
9. Maintain connectivity between all VIAC offices and our cloud environments
10. Firewall Rule Changes
11. NAC exceptions/troubleshooting
12. Work with ISPs to troubleshoot ISP issues.
13. Work in AWS to do upgrades/maintenance on VM network devices (EC2 level work like backups/snapshots, changing basic interface setting, etc)


Skill Set

1. Palo Alto PS – 820, Vm Series, Panorama
2. Oracle Talari SD-WAN, currently being replaced by Palo Alto ION SD-WAN
3. Cisco Switch environments (9300, 9500, 9200, 2960)
4. Cisco ISE NAC
5. Meraki Wireless/ Any Cloud exp.
6. ServiceNow for ticketing, change, etc.


The ideal candidate possesses:

A minimum of 4 years of recent networking experience.
Excellent written and verbal communication skills
Critical thinking skills and the ability to provide solutions with precision during high-pressure situations.

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Skills

ACCESS CONTROL SYSTEM , Tech Support , Computer/Control panel ,

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Qualifications

• Engineering - Computer Science
• Btech in Software Engineering
• Degree