Job Description

Armor is seeking talented and highly motivated individuals to interface with a wide array of cloud technologies. Ideal candidates for this position will possess exceptionally high skills in Linux / Windows operating systems, virtualization in a service-provider model, and cloud application support. Daily, our Support Engineers provide technical consultation to our customers via telephone, live chat, and tickets. They will also have a strong desire to meet the needs of our customers quickly and efficiently.

Essential Duties and Responsibilities:(Additional duties may be assigned as required)
· Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.
· Troubleshoot issues in support of cloud application services that are geared towards a security centric environment.
Consult with customers to determine virtual hardware, software or system functional specifications.
· Proactively monitor environments and respond to alerts of system and application issues.
· Having the ability to accurately document all actions taken is key to provide the best support possible.
· Have the ability to know how and when to escalate issues to the appropriate internal teams.
· Capable of performing in a fast-paced technical environment.
· Continually identify efficiencies for systems, processes and procedures.

Required Skills:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Linux Servers (Ubuntu, CentOS, RedHat)
Windows Servers
Understanding of troubleshooting connectivity to remote cloud environments
Understanding of TCP/IP
Understanding of DNS
Understanding of SSL / VPN
Web server administration (Apache, NGINX, IIS)
Basic Knowledge of Content Management Systems

Education / Experience:
· High school diploma or general equivalence degree (GED) (required)
· Minimum three years performing Linux and Windows Systems Administration tasks (required)
· Minimum three years working in a Cloud Services environment (preferred)
· Technical certifications relevant to LinuxWindows (preferred)
· Associates Degree or higher (preferred)

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Skills

PHP , Linux ,

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Qualifications

• Diploma / Advanced Diploma
• KNOWLEDGE IN SQL DESIGN
• BE / BTech Engineering - Computer Science / IT / AI
• Degree