Job Description

We are seeking passionate engineers who are eager to learn and build a future-proof career in the no-code/low-code revolution. This role involves working closely with customers worldwide to help them implement CRM and business automation using our no-code software platform while ensuring a high level of customer satisfaction.
Responsibilities include building no-code CRM modules, workflows, chatbots, automations, and connectors, as well as integrating our platform with third-party software through APIs using our visual builders. This job does not require extensive programming, as most tasks involve software development using our no/low-code module platform.

Key Responsibilities:
• Identifying customers' requirements and onboarding customers with our no-code software.
• Integration with 3rd party software using our no code API & Webhook builders
• Troubleshooting the logical issues in the software products and educating the customers on proper usage of different features.
• Develop and sustain strong customer relationships to enhance satisfaction.
• Increase the product usage ratio by educating the customers about different possibilities and values the product can add to their business
• Provided technical support and guidance on software features and functionalities.
• Collaborate with internal teams, including sales, marketing, product development, and customer support to ensure a seamless customer experience.
• Minimise the Churn ratio by providing high-quality customer support and experience

Qualifications:
Bachelor’s degree in IT, Computer Science.

• Strong logical reasoning skills with the attitude to get this done
• Basic understanding of any programming language
• Strong background in software project management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple SaaS product lines and customer segments.
• Should be a proactive communicator

Experience: Minimum of 1-3 years of relevant experience as a technical support or freshers with a thorough understanding of software development can also apply.

Skills:
Strong logical reasoning, a passion for learning technology, API integration, a basic understanding of any programming language, active listening, solution-building skills, and good communication skills.

Timings: Monday to Saturday 10 am to 6 pm

Salary + Incentives

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Skills

Technical Support , Engineering , CRM software , Communication skills , Negotiating Skill , Presentation skill ,

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Qualifications

• Any Degree