. US MEDICAL SUPPORT (VOICE OUTBOUND US PROCESS) – NIGHT SHIFT

Voice Inbound Customer Service Click here to know company Ernakulam / Kochi / Cochin

Job Description

? Excellent communication skill with fluency in English.
? Ready to work in night shifts.
? Language Skill: English
? Qualification: Graduates or above/Fresher’s or experienced.

? Vacancies : 15
? Salary : 10000-12000
? Shit : 8 pm – 5 am

Skills/Requirements

? One or more years’ experience of Telesales in a high volume fast, paced environment
? Strong customer service and telesales skills
? Experienced with Web Based Applications and Windows
? Good organizational skills and the ability to multi-task and prioritize in a high-volume, fast paced environment
? Ability to manage sensitive and critical client information
? Excellent verbal and written communication skills
? Problem solving and decision making skills
? Superior closing skills


Requirements

? Work directly with customers via telephone to describe products and/or services in order to persuade potential and current customers to purchase new products and/or services
? Educates customers on product offerings and services to improve their "on-line presence" and explains pricing and answers questions from customers building value in the customer relationship.
? Follows up with customer via telephone following initial sales contact.
? Identifies customer issues and provides appropriate solutions via up sell of additional products and or services and obtains customer commitment and facilitates delivery of product.
? Consistently meets departmental sales goals.
? Continued product education to better service customer calls
? Maintains accurate daily record of sales in sales tracker.


Skills

BPO , Telecaller / BPO ,


Qualifications

  • Any Degree

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