Job Description

As well as a strong technical background, many employers would want you to be able to explain complex information in simple, clear terms to a non-IT personnel. Additionally, they will be looking for:

• An ability to assess each customer IT knowledge levels

• Ability to deal with difficult callers

• Logical thinker

• Good analytical and problem solving skills

• Up-to-date technical knowledge

• An in depth understanding of the software and equipment your customers/employees are using

• Good interpersonal and customer care skills

• Good accurate records keeping

 

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Skills

Demonstration/Presentation , Presentation skill , Communication skills ,

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Qualifications

• Any Degree
• Bachelor of Computer Application (BCA)
• Bachelor of Business Administration (BBA)