• Support the acquisition of new customers by setting up and configuring various customer profiles and available features.


• Utilize tools and techniques to give our product and Clients timely and quality service.


• Provide input and assist the development and testing teams in performing requirements analysis to improve existing tools for tagging and customer management.


• You are expected to be a Subject Matter Expert on our Product line ups.


• Root Cause Analysis to be performed on various case studies which would be used for enhancing the client experience of using our product.


• Co-ordinate and promote the effective functioning of problem management activities.


• Contribute to the planning of application/infrastructure releases and configuration changes.


• Provide input to application/infrastructure scalability.


• Take ownership on the Support tasks assigned.


• Provide input to the implementation, backup and roll-back plans.


• Take responsibility for a set of clients, you should ensure that the accuracy of the client setup is maintained and changes to the setup is completed and quality checked.


• Follow proper reporting & escalation procedures with deemed necessary.

Preferred skills

• Must have excellent written and oral communication skills. 


• Must have Eye for Details over subject matters.


• Must be highly organized and meticulous.

•  BCA/Bsc IT /Bsc -Computers Science/B Tech


• MSW/MBA/ (Preferred)

•  1-2 Years in Support Activities or related fields.


• Customer Service knowledge.


• Should possess good analytical skills.


• Highly Motivated.