Job Description

Addresses customer questions accurately
ï‚· Ensures timely and accurate resolution of problems for the customer
ï‚· Demonstrates customer-oriented responsiveness in answering inquiries and troubleshooting issues through compliance
ï‚· Follows up issue resolution with customers to ensure satisfaction and internally to minimize future repetitions
ï‚· Uses collaborative technology to overcome proximity challenges and support customer issues (escalate or elevate issues to L2 if need be)
ï‚· Understands process and schedule adherence, case logging, and obligation systems
ï‚· Maintains knowledge of services programs and processes to ensure alignment to work
ï‚· Accesses service information and contacts in a timely manner in providing accurate responsiveness to customer inquiries
ï‚· Collaborates with organizational stakeholders to recognize and standardize on best practices in service support

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Skills

Customer Care , Customer Handling , Customer Service , Communication skills ,

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Qualifications

• Any Degree