Job Description

We are seeking a dedicated and professional Female Customer Support Executive to join our team at a reputed NBFC in Ernakulam. The ideal candidate will be responsible for addressing customer queries, providing information about financial products and services, and ensuring excellent customer satisfaction.

Key Responsibilities:
• Handle inbound and outbound customer calls in a courteous and professional manner
• Provide accurate information regarding products, services, and policies
• Maintain customer records and follow up as necessary
• Resolve customer complaints promptly and effectively
• Coordinate with internal departments to ensure timely service delivery
• Maintain documentation and generate daily reports

Qualifications and Skills:
• Minimum educational qualification: Plus Two / Graduation
• Prior experience in customer support or tele calling preferred (NBFC or financial sector experience is a plus)
• Good communication skills in Malayalam and basic English
• Basic computer knowledge and familiarity with MS Office
• Pleasant personality and a customer-centric attitude

Benefits:
• Fixed salary with regular work hours
• Supportive team environment
• Opportunity to work in a growing financial organization

Working Days: Monday to Saturday (Off on Second Saturdays)
Office Hours: 9:00 AM – 5:30 PM

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Skills

Customer Support , Communication skills , Coordination , Documentation ,

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Qualifications

• Any Degree
• XII Std/Plus Two (Higher Secondary)