Job Description

Urgent requirement
Working Time: 9.00 to 6.00
Working days: Monday to Saturday

Responsibilities:
• Oversee the check-in and check-out process, ensuring a smooth experience for students.
• Address tenant inquiries, complaints, and feedback promptly and professionally.
• Hire, train, and manage hostel staff, including housekeeping, front desk, and maintenance teams.
• Supervise staff to maintain cleanliness and hygiene standards throughout the hostel.
• Conduct regular inspections of hostels/properties to ensure they are well-maintained.
• Coordinate with maintenance staff to address any repair or maintenance issues promptly.
• Ensure proper rent collection and follow up on any pending dues.
• Conduct weekly and monthly meetings in hostels to address concerns.
• Act as the middleman between the hostel, students, and the institute, ensuring smooth communication.
• Prepare monthly reports, estimates, and Profit & Loss (P&L) sheets for respective hostels.
• Identify ways to minimize costs and improve revenue through operational efficiencies.
• Maintain records of student occupancy, lease agreements, and hostel-related documentation.
• Implement and enforce hostel rules and policies to ensure discipline and a comfortable living environment.
• Develop and maintain vendor relationships for hostel supplies, food, and maintenance services.
• Handle emergency situations like medical issues, fire hazards, or security concerns effectively.
• Assist in budgeting and forecasting hostel operational expenses.
• Ensure hostel facilities are optimized for maximum occupancy and efficiency.

Requirements:
• Bachelor's/Master’s degree in Hospitality, Business Administration, or a related field.
• Experience in hostel, hotel, or property management is preferred.
• Strong leadership and team management skills.
• Excellent problem-solving, communication, and organizational abilities.
• Proficiency in MS Office (Excel, Word) and operational management software.
• Ability to multitask, work under pressure, and handle escalations effectively.

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Skills

Communication skills , Problem Solving , Report Generation , Team Management , Coordination , Inspection skills , operation officer , organization skills ,

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Qualifications

• Postgraduate or Degree