Job Description

Responsibilities:
• Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices.
• Measures team performance; communicates goals and quotas to team; and encourages and motivates telemarketers as they work toward reaching their goals and quotas.
• Prepares and presents weekly and monthly sales reports to Director of Marketing and Sales.
• Resolves customer complaints and grievances.
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.

Required Skills:
• 4+ years’ experience in sales
• Excellent verbal and written communication skills.
• Excellent sales and customer service skills.
• Excellent interpersonal and negotiation skills.
• Strong supervisory and leadership skills with a proven ability to motivate and manage a team.
• Excellent organizational skills and attention to detail.

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Skills

Sales and Marketing , Sales & Service , Sales Target , Market Analysis , Business Development , Market Research , Sales Manager , Marketing ,

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Qualifications

• ANY DEGREE OR MBA