Job Description

• Greets all customers promptly; provides timely professional service.
• Explains the price of the vehicle in a way that the customer focuses on the value of the vehicle, rather than the price.
• Effective and accurate with finance calculations.
• Completes Customer Records (CDIF) promptly and accurately.
• Provides excellent customer service
• Builds customer loyalty and promotes the dealership brand image.
• Is accurate and timely in completing paperwork and assigned tasks.
• Delivers vehicle to customers in a positive and memorable way.
• Effectively prospects by phone, mail, e-mail and face-to-face to meet prospect generation targets.
• Contacts previous customers, especially those who are ending their finance tenure, about new product arrivals.
• Notifies prospects of upcoming special programs and promotions.
• Ensures that work is completed on time and as required
• Identifies ways to improve operations and customer service.
• Maintains an effective customer contact system that encourages new, repeat, and referral business and contributes to customer satisfaction.
• Reference existing manuals, publications and other written documents to obtain needed information.
• Keeps up-to-date on Mahindra products and competitor products.
• Tracks competition performance for his assigned territory

Skills required:
• Effective problem solving skills.
• Adaptable and flexible.
• Able to perform multiple tasks effectively.
• Empathetic to customers and their problems situations.
• Communicates effectively, especially in problem situations by phone, mail, e-mail, and face-to-face.
• Exhibits a team attitude towards management and peers.
• Able to effectively negotiate.
• Able to effectively sell at a retail level.
• Applies active listening techniques.
• Able to effectively resolve conflicts.
• Manage time productively.
• Maintains composure and perspective in difficult situations.
• Plans and organizes effectively.
• Communicates effectively via phone, e-mail and face-to-face.
• Utilizes basic PC and software skills.
• Objection handling skills.
• Product knowledge
• Competition knowledge

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Skills

Sales and Marketing , Sales , Sales Executive ,

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Qualifications

• Any Degree