Job Description

Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
* Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
* Provide clear cost estimates and keep customers informed of work progress.
* Monitor the work progress and keep customers informed of changes in cost and completion times
* Promote Value Added Services to Customers.
* Plan and act as per monthly targets for the workshops.
* Take all necessary actions to resolve customer complaints as per promised time
* Ensure all customer vehicles are clean and ready according to the promised delivery time
* Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction

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Skills

Business Development , Field Maintenance , Sales Planning , Sales Plan & Execution , Sales and Marketing , Sales & Service , Market Research , Market Analysis ,

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Qualifications

• Diploma in Automobile Engineering
• BE / BTech Engineering - Automobile